POSITION SUMMARY
The Outreach Supervisor is responsible to support Eden Youth and Family Center by providing street-based outreach, engaging in conversations and building rapport to individuals and families in the communities serve within Alameda County. The goal of the outreach team is to establish trusting relationships with individuals and connect them with the resources and services they may need.
The Outreach Supervisor works in collaboration with the Department Manager and other program managers to provide oversight and support to all staff within the outreach team including: providing individual and group supervision, supporting training and quality assurance reporting processes, maintaining, providing feedback on program matters to program leadership, and monitoring, tracking and reporting of program agreements for compliance and fulfillment of grant deliverables.
JOB FUNCTIONS AND ESSENTIAL DUTIES
The following list of duties is intended only to describe the various types of work that may be performed, the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, is similar or closely related to another duty statement or a logical assignment to the classification.
1) Program Leadership:
a) Facilitate weekly staff meetings and represent the outreach team at department and organizational meetings as determined by the Department Manager.
b) Collaborate with other departments, coalition partners, and agencies for outreach planning.
c) Provide education and ongoing training to outreach team on special projects as assigned.
d) Participate in recruitment, hiring, and onboarding in collaboration with Department Manager.
e) Lead and collaborate on special projects related to public health education and agency objectives, as appropriate
2) Staff Management and Supervision:
a) Provide supervision to all program staff including, but not limited to: i) Weekly 1 on 1 meetings with each direct staff. ii) Training and coaching regarding outreach and marketing strategies. iii) Regular feedback to ensure that all staff continue to develop professionally over time. b) Develop, edit, and implement training processes and materials for all staff.
c) Review and approve timesheets and time off requests for supervised staff.
d) Establish and track performance expectations for all staff members.
e) Ensure that all services are documented and reported on in compliance with grant contract requirements.
3) Staff Training:
a) Oversee initial onboarding of new staff and ongoing training in the following:
i) Specialized projects related to new programs and marketing campaigns.
ii) Training related to all new and existing EYFC programs and departments.
iii) Motivational interviewing.
iv) Public health updates.
4) Community Relations:
a) Use active listening and motivational interviewing techniques to engage with people.
b) Schedule and register individuals for services, most notably health vaccinations.
c) Assist in linking participants with community resources.
d) Foster a collaborative working relationship with other outreach teams and local agencies.
e) Build and maintain community partnerships in the community and all service areas.
5) Additional Responsibilities:
a) Develop and implement outreach strategies with support of Department Manager
b) Work with Department Manager to monitor program and target outreach efforts to identify key areas of focus.
c) Track and regularly report on key metrics for responsible function areas.
d) Ensure accurate and timely documentation of services.
e) Track and regularly report on key metrics for responsible function areas.
f) Create, Review and/or edit reports for federal, state and county agencies regarding program activities, results, training, etc.
g) Analyze data such as program participants, program surveys, assessments, and evaluation.
h) Gathers and/or develop materials necessary to support outreach efforts.
i) Attend and participate in all staff meetings and trainings, as assigned.
j) Attend trainings and participate in events relevant to EYFC’s programs and services.
k) Event Collaboration
l) Attends community fairs and staffs the agency booth.
m) Maintain extensive contacts with various organizations and individuals in the community.
n) Work within the framework of EYFC’s Standards of Conduct.
o) Perform other tasks as assigned by supervisor.
QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Excellent verbal and written communication skills that may include public speaking and presentations.
• Be resourceful and energetic.
• Strong analytical and critical thinking skills.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
• Excellent time management skills with a proven ability to meet deadlines.
• Make logical and judicious decisions and provide workable solutions to problems.
• Weigh alternative decisions and reduce outcome risks.
• Strong interpersonal skills: ability to use collaborative approaches to build support for objectives and a can-do flexible attitude.
• Build positive relationships within and outside the agency and encourage/support others.
• Excellent motivational interviewing skills.
• Exercise significant initiative, discretion, independent judgement, personal awareness, professionalism, integrity and demonstrate confidence and confidentiality in all areas of performance.
• Requires excellent facilitation skills and organizational leadership skills.
• Ability to establish a rapport with people, including those who are service resistant.
• This position requires working independently and with the Outreach team in the field and include some weekend hours.
• Strong community networking skills and ability to build resources and relationships that improve wellbeing.
• Excellent organizational skills and attention to detail.
• Goal and result orientation, and ability to meet time commitments on task/job completion.
• Strong work ethic, output, and capacity for responsibility.
• Safe Spaces – Share the responsibility for ensuring EYFC is, and remains, a safe environment free of sexual, physical, or emotional abuse.
• Proficient with Microsoft Office Suite, Google Workspace, Adobe, CANVA/graphic design or related software.
• Proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint) and program related software, knowledge of Google Drive and associated products (e.g., Docs, Sheets), and Google Workshops (e.g. Chat, Spaces) and Slack communications platform.
EDUCATION AND EXPERIENCE
• Bachelor’s degree in Psychology, Social Services, Marketing or equivalent combination of education, training, and experience.
• Three to five years of people management is strongly desired.
• Previous experience as an Outreach Worker, preferred.
• Bilingual (Spanish) verbal and written.
OTHER REQUIREMENTS / EXPECTATIONS
• Possession of valid driver’s license in the State of California.
• Reliable insured vehicle during work hours.
• Fingerprinting and background check.
• Availability to work evenings and weekends on occasion.
• Ability to work with youth and families from a variety of backgrounds from underserved communities.
• EYFC expects employees to embrace its focus on inclusion of all members, regardless of ability or socio-economic position. • Must be able to multi-task and work efficiently in a fast-paced environment.
• Ability to maintain professional conduct, attitude and appearance at all times. • Ability to plan and prioritize tasks.
• Must interact successfully with team members to complete tasks assigned.
• Ability to lead others in completing assigned tasks with minimal direction from supervisors.
• Must manage personal time to accomplish multiple assigned tasks in cooperation with team members.
• Must be able to lift 25 lbs. Some bending, stooping, stairs, and reaching required.
• Other related duties as specified by the Executive Director.
Reasonable Accommodations provided for individuals with disabilities. We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
* Given the nature of our work providing direct services to clients, EYFC has a mandatory COVID19 vaccination policy*
Job Type: Full-time Schedule:
• 8 hour shift
• Monday to Friday
Salary Range:
$57,000 - $67,000
BENEFITS:
• Excellent Health benefits package including:
Medical/Dental/Vision benefits
• Vacation, 17 paid holidays, 12 paid sick days upon accrual
• 401k
• Work-life wellbeing & flexible work hours
• Supportive/Collaborative work environment
